1. Key Factors of Success
Short Intro Video
me&u is an at table ordering platform that is used to order & pay for food and drinks in hospitality venues across Australia, New Zealand, the UK and the USA.
By simply tapping or scanning the QR code, me&u gives you more time at the table with family and friends and less time queing. It's the more convenient and smarter way to pay.
How it works
Sequence of Service
2. Logging into Venue Manager
Venue Manager
Venue Manager (VenMan) is where you manage in-service features. Such as:
- Manage menu items that are sold out
- Manage customer expectations with wait times
- View live orders and order history
- Disable me&u beacons
- View total tips and sales for the day
Your staff level of access will determine which features you can use.
During service, VenMan should be accessible and open on an Ipad / tablet.
For more info click here.
3. Program a beacon
How to download the me&u Tags app
Download the me&u Tags app on your mobile device by clicking the relevant link below:
4. Pitch
Tips on introducing me&u to customers
Our digital way to order & pay
- Convenience - No queue
- Digital menu - beautiful pictures
- We’ll bring everything to you - food & drinks
- Contactless - simple, Covid safe, easy
- Apple Pay / Google Pay
Just Tap or Scan, Order & Pay.
Pitch Example
Hi! Welcome to [insert venue name]. Is this your first time here?
Just wondering if you've seen our beacons before?
Introduce the table to the me&u beacon:
You can skip the queue by ordering & paying on your phone. You simply tap your phone onto this beacon and it will open our digital menu! With this you can:
- See pictures of all our food and drinks
- Filter by dietary requirements
- Order and pay without downloading an app, or even leaving your table!
We will bring everything to you once you’ve ordered.
Give it a try and if you have any further questions just let me know!
5. Marking a product as unavailable or sold-out
6. Live Orders & resolving errors
Resolving errors in real-time
Live Orders
In your Operator Portal, you have access to your live orders and venue order hist...
In Venue Manager (accessed via Operator Portal), you can view live orders and venue order history.
Live Alerts
- When a customer’s order fails to reach your POS server, you will hear a ding and an alert will be raised in red.
- The order will display the table number and contact details of the customer so you can resolve them in real-time.
Order History
- View up to 30 days of orders with status types; confirmed, resolved or unconfirmed.
Watch the video below to see how it works:
7. Wait Times
Wait Times
Kitchen or bar getting pumped?
Let customers know before they place an order to manage their expectations that food or drinks will take longer than usual. Click here for more info.
8. Refunds
Refunds on me&u
- Refunds are processed in venue by your Managers
- Partial & full refunds can be processed in the backend of me&u (VenMan)
-
Stock and refunds need to be manually added to POS at the end of the day
Click here for more info.
9. Have a play with a Demo menu!
Demo menu
Click on the relevant country-specific link below to download the demo A4 doc:
Alternatively, you can download your own venues demo QR by following these steps.
It's essential you scan the demo QR prior to your me&u launch.
10. Support
Support contact details
Need quick support?
For urgent issues please call:
- Australia 1300 632 638
- New Zealand 0800 005 211
- United States 855 430 7218
- United Kingdom 0800 470 3461
For other general me&u enquiries and customer enquiries please email Support:
- Australia & NZ helpme@meandu.com.au
- United States helpme@meandu.com
- United Kingdom helpme@meandu.co.uk
Remember, you can always use the Live Chat Function. Click the button on the right-hand side within the Operator Portal to access this:
The end. Congratulations!
You are now ready to complete the short FOH Quiz.
This should take no longer than 3mins to complete.
Quiz
Proceed below otherwise, click here for a mobile-friendly version.